Frequently Asked Questions.

To contact us about ordering please call us at (306)569-6029 or send us an email at orders@calibercoffee.ca

We will grind your coffee for no charge. Let us know your preferred grind size on each order.

To place an order for pick-up please call the Roastery Store at (306)569-6029. 

Local delivery service is available in the Regina, SK area (includes, Pilot Butte, White City and Emerald Park). Outside of that we use Canada Post or Purolator Courier.

Please see our store policy at https://calibercoffee.tempurl.host/store-policy

Quality and safety are very important to us. We work with trusted importers and producers who follow strict handling and storage practices to minimize the risk of mold growth in green coffee.

All of our coffees are graded and screened to meet specialty-grade standards before they reach us. These standards help ensure defects—including those related to improper storage or potential mold—are identified and removed early in the supply chain.

Additionally, coffee is roasted at high temperatures, which significantly reduces the presence of potential contaminants.

While routine batch-by-batch testing specifically for molds and mycotoxins (such as ochratoxin A) is not standard practice for most specialty coffee roasters, we prioritize sourcing high-quality coffees from reputable partners who adhere to strict quality controls at every stage.

The best way to store your coffee for daily use is right in the bag it comes in! It features a built-in release valve and a resealable tab for your convenience.

We stamp a "Best If Used By" date on the bottom of each bag (set for 6 months from the roast date), though coffee is always at its peak flavour within the first month.

• Pantry Storage: Store your coffee in a cool, dark, and dry place—away from heat sources like your stove or microwave. Once opened, whole bean coffee stays fresh for about 3-4 weeks, while ground coffee is best enjoyed within 1-2 weeks.
• Freezer Storage: For long-term storage, you can freeze unopened coffee in its original package for up to 6 months, or in a vacuum-sealed bag for up to 12 months from the roast date.
• Important Tip for Frozen Coffee: Always allow frozen coffee to thaw completely to room temperature before opening the bag and brewing! Skipping this step causes moisture to condense inside the bag, which will spoil your roasted beans.

If you're looking for a smooth, easy-drinking cup that's gentle on your stomach, low acidity coffee is a great option. These brews trade bright, fruity notes for deep, rich, and chocolatey flavours.

We rate our coffees on a 7-dot sliding scale to help you find your ideal profile. Low acidity coffees land firmly in our medium-bold to bold selections.

• Finding Your Bag: Look for bags with 4 to 7 dots filled out on our sliding scale. As coffee moves further up our scale toward a bolder profile, natural organic acids break down, resulting in a naturally lower-acid brew.
• 4 to 5 Dots: Perfect if you want a smooth, low-acid cup that still retains caramel and nutty flavour notes with a medium body.
• 6 to 7 Dots: Ideal for maximum smoothness with virtually no tartness, offering bold, smoky, and dark chocolate flavours with a heavy body.
• Important Tip for Low Acidity Coffee: How you brew makes a big difference. If you want to reduce acidity even further, try making cold brew–cold water extraction pulls fewer acids from the grounds than hot water, giving you an even smoother cup.

Since coffee is 98% water, changing your water is the easiest way to get better flavour out of your beans. Aim for fresh, mineral-balanced water with a neutral pH to extract rich, sweet notes while protecting your equipment from scale.

• Filtered & Spring Water: Ideal for daily brewing. Carbon filters strip out harsh chlorine, while natural spring water provides the calcium and magnesium needed to bring out your coffee's complexity.
• Tap & Plain Distilled Water: Skip straight tap water, as heavy minerals dull delicate flavour notes. Pure distilled or RO water should also be avoided on its own–without minerals, your brew will taste flat and bitter.
• Important Tip for Coffee Water: Using distilled or RO water? Add a specialty coffee mineral packet to your pitcher to instantly recreate the right mineral balance for brewing!